Terms & Conditions

Effective Date:30th August 2024

Welcome to The Sugar Carton! These Terms and Conditions govern your use of our website, www.thesugarcarton.com, and the purchase of products from our online store. By accessing our website or purchasing our products, you agree to these Terms and Conditions. Please read them carefully.

1. General Terms

Acceptance of Terms: By using our website or purchasing our products, you agree to comply with and be bound by these Terms and Conditions.
Changes to Terms: We may update these Terms and Conditions from time to time without prior notice. The updated terms will be effective as of the date of posting. Please review this page regularly to stay informed about any changes.
Eligibility: You must be at least 18 years old or the legal age of majority in your jurisdiction to make a purchase on our website.

2. Products and Services

Product Descriptions: We strive to provide accurate descriptions of our products. However, we do not warrant that the product descriptions, images, or other content on our website are entirely accurate, complete, or error-free. If a product offered by The Sugar Carton is not as described, your sole remedy is to return it in unused condition for a refund.
Pricing: All prices are listed in GBP (£) and are subject to change without notice. We make every effort to ensure the accuracy of our pricing, but errors may occur. In the event of a pricing error, we reserve the right to cancel any orders placed for the incorrectly priced product.
Product Availability: Product availability is subject to change without notice. We reserve the right to limit the quantity of any product we supply, to discontinue any product, or to refuse service to any customer at our discretion.

3. Ordering and Payment

Order Acceptance: Your order is considered accepted when you receive an order confirmation email from us. We reserve the right to refuse or cancel any order at our discretion, including after an order has been confirmed.
Payment: We accept payment via [list payment methods]. Payment must be made at the time of purchase. If we do not receive payment authorization, or if any payment is charged back, we may cancel your order.
Shipping and Delivery: We will make reasonable efforts to deliver products in a timely manner. Delivery times are estimates and may vary. We are not responsible for delays caused by carriers or events beyond our control.

4. Returns and Refunds

Returns: We want you to be happy with your purchase! If you are not satisfied, you may return unused products in their original packaging within 7 days of delivery for a refund or exchange. Please contact us at info@thesugarcarton.com to initiate a return.
Refunds: Refunds will be processed using the original payment method within [X] days of receiving the returned product. Shipping charges are non-refundable, and you are responsible for return shipping costs unless the return is due to our error.

5. Intellectual Property

Ownership: All content on our website, including text, images, graphics, logos, and product designs, is the property of The Sugar Carton and is protected by intellectual property laws. You may not use, reproduce, distribute, or modify any content without our express written permission.
Trademarks: The Sugar Carton’s name, logo, and related trademarks are our exclusive property. Unauthorized use of our trademarks is strictly prohibited.

6. User Conduct

Prohibited Activities: You agree not to engage in any activity that could harm our website, its users, or The Sugar Carton. This includes, but is not limited to, transmitting viruses, hacking, or using our website for fraudulent or illegal activities.
User Content: If you submit any content to our website (such as reviews or comments), you grant us a non-exclusive, royalty-free, perpetual, and worldwide license to use, reproduce, and display that content. You are responsible for ensuring that any content you submit does not violate the rights of others.

7. Disclaimer of Warranties

No Warranties: Our website and products are provided “as is” and “as available” without any warranties of any kind, either express or implied. We do not warrant that our website will be uninterrupted, error-free, or free from viruses or other harmful components.

8. Limitation of Liability

No Liability: To the maximum extent permitted by law, The Sugar Carton and its affiliates, directors, employees, and agents will not be liable for any damages arising from the use of our website or products. This includes, but is not limited to, direct, indirect, incidental, punitive, and consequential damages.

9. Indemnification

Your Responsibility: You agree to indemnify and hold harmless The Sugar Carton and its affiliates, directors, employees, and agents from any claims, liabilities, damages, and expenses (including legal fees) arising from your use of our website or violation of these Terms and Conditions.

10. Governing Law

Jurisdiction: These Terms and Conditions are governed by the laws of the United Kingdom, without regard to its conflict of laws principles. Any legal disputes arising out of or relating to these Terms and Conditions shall be resolved in the courts of the United Kingdom.

11. Contact Us

If you have any questions or concerns about these Terms and Conditions, please contact us at:

The Sugar Carton
Email: info@thesugarcarton.com
Website: www.thesugarcarton.com

Thank you for choosing The Sugar Carton!